Refund policy

Returns

We have full confidence in the quality of our pieces. If for any reason your order doesn't meet your expectations, you have 14 days to return it.

How long do I have to make a return?

From receipt of your order you have 14 calendar days to start a return with no need to give a reason, in accordance with Royal Legislative Decree 1/2007 on consumer protection.

How do I proceed with a return?

Write to us at info@vitaitalianliving.com stating your order number and the items to be returned. We'll guide you step by step.

What condition must the product be returned in?

The item must be returned in its original condition, with its packaging and all accessories. Return shipping costs are borne by the customer, unless the product is defective or was sent in error.

When will I receive my refund?

Once we've received the return and verified the condition of the item, we'll process the refund within a maximum of 14 calendar days to the original payment method.

Refunds

If your order doesn't work out, we'll give you your money back. Simple as that. Here's when and how.

When are refunds issued?

When you exercise your right of withdrawal within 14 days.
When you receive a product that is defective or different from the one ordered.
When, due to a lack of actual stock at our Italian suppliers, we're unable to fulfil the order in whole or in part.

What happens if the supplier is out of stock?

We work with premium Italian brands whose stock depends on the factory. If, after your purchase, we find that a piece is unavailable, we reserve the right to decline the order (in whole or in part) and will fully refund the amount paid for the affected units, at no cost to you and to the same payment method. We'll always notify you by email before proceeding.

How long does it take to get the money back?

We process the refund within a maximum of 14 calendar days from confirmation. The amount is credited to the same payment method used for the purchase.